Responding to Alerts via Email with MOM 2005

Some people return the kindnesses of the support community with little gestures…answering a few questions here and there, displays of gratitude. And some guys return the favor all at once….with interest. That would be David Wallis of the UK. A little background…I received a correspondence right before the holiday from David.  He said he'd been developing  a .NET application that would allow a MOM administrator to respond to MOM alert notifications and actually acknowledge or resolve the alert by simply forwarding the email, with no need to touch the Operator Console.  And would I be interested in testing, documentation and offering some feedback? Well, after 2 weeks of testing, updates and some work to document the changes to Notification Workflow to allow it work with David's application as well, the first version of the MOM Email Service is available. I think you'll agree David's first contribution is pretty significant.   How It Works   The MOM Email Service is a .NET application that reads MOM alert emails forwarded to a designated Exchange mailbox.   The service checks email messages in the designated box for the string ' resolved' or 'acknowledged ' in the message body. The service extracts the  Alert GUID  from the email body and then resolves or acknowledges the alert based on the string match, allowing MOM administrators to respond to alerts from anywhere one has email access.  The application must be installed on your MOM 2005 managment server.   Where to get it Download version 1.0 of the MOM Email Service with detailed Installation Guide at the URL below: http://www.momresources.org/tools/MOM_Email_Service.zip   Feedback   Although we have been using this application in a production environment for about 10 days, David has kindly been producing  new versions very quickly, and I just finished the documentation just today. So please report installation issues, bugs, documentation omissions and other errata to administrator@momresources.org